The client’s servers and network infrastructure experienced frequent downtime and operated at low efficiency, negatively affecting the organization’s productivity and ability to serve its cause. In addition to this, the client was highly concerned about the security of their network and data. Their board even undertook an initiative to study their security approach and improve any gaps that were found in protecting constituent member information and ensuring that systems were secure, but it didn’t help them much.
Vertex assigned a dedicated team on the project, including certified resources and project managers using the ITIL framework. The Vertex team suggested a communication matrix with the client and key vendors coordinated Vertex internal resources and scheduled the right skill sets. The team produced a complete project plan and provided hands-on management of the move process to ensure timing, budget, and functionality goals were met.
Vertex stabilized client’s network by installing Active Directory, migrating the organization’s email services to Office 365, and consolidating their server data at the Vertex with HyperV devices. These actions ensured that the client had access to their data and email without overburdening aging on-site hardware.
Vertex brings years of experience and expertise as Managed Security Service Provider (MSSP), and provides service from a virtual Chief Information Security Officer (vCISO) and 24×7 coverage as part of our security requirements. Vertex vCISO provides security consulting by fully understanding internal needs and the progress of the ongoing security services. Through the actions of Vertex, the client’s systems are continually monitored and any threats receive immediate response.
Vertex continues to serve as client’s trusted strategic IT advisor. In the time since they switched to us, our partnership has expanded and Vertex serves in several capacities in the client organization, including strategic planning, security services, large-scale IT projects, and assistance with day-to-day IT operations.
