Mar
26
The $80 Billion Ghost in the Machine: Why Indian BPOs Must Kill “Seats” to Save Margins
For years, the Indian BPO industry operated on a simple formula: growth meant more seats. More people, more processes, more billable hours. It worked well in a labour-arbitrage economy. But generative and agentic AI are beginning to rewrite that equation. What we are seeing today is not just automation, it is a shift in how […]
