Blogs

logo
Get in Touch

Blog

The $80 Billion Ghost in the Machine: Why Indian BPOs Must Kill “Seats” to Save Margins

The $80 Billion Ghost in the Machine: Why Indian BPOs Must Kill “Seats” to Save Margins

For years, the Indian BPO industry operated on a simple formula: growth meant more seats. More people, more processes, more billable hours. It worked well in a labour-arbitrage economy. But…

Office Locations

HEADQUARTERS

USA

10 Times Square,

6th Floor, 1441 Broadway, New York, USA

  • +1 (510) 721- 0010
Get Direction

OFFICE

UAE

Empire Heights B,

9th Floor , Business Bay Dubai, UAE

  • +971 588057377
Get Direction

OFFICE

India

Vertex Tower,

70, Phase IV, Udyog Vihar, Sector 18, Gurugram, Haryana 122016

Enkay Square,

448A, Phase V, Udyog Vihar, Sector 19, Gurugram, Haryana 122022

  • +1 (510) 721- 0010
Get Direction

OFFICE

Philippines

LOFT Cebu

20th Floor, Ayala Center Cebu Tower, Bohol Avenue, Cebu Business Park, Luz, Cebu City, 6000, Philippines

  • +1 (510) 721- 0010
Get Direction

OFFICE

United Kingdom

Regus – Charing Cross (Golden Cross House)

8 Duncannon Street, Golden Cross House, Charing Cross, London, WC2N 4JF, United Kingdom

  • +1 (510) 721- 0010
Get Direction
Home
About Us
Our Verticals
Careers

© 2026 Vertex Group of companies. All Rights Reserved.